OUR RETURNS POLICY

As you would expect, we are quite happy to receive and accept returns on items, but only within 14 days of you receiving your order. This return would be for an item exchange or credit note. The merchandise you choose to return must of course be in brand new condition and unused, free from wear, marks, stains, odour or any other condition that would prevent the item from being sold as new. All the packaging, tags, bags, labels and certificates must remain attached to the returned item.

We do not offer refunds on non-faulty goods.

Goods are classified as faulty if they are received damaged, or in the case where a manufacturing fault occurs within a reasonable period of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

In the cases where it is possible, we eagerly endeavour to repair faulty items. If you would like to exchange a faulty item, please be aware that we are subject to availability limits when replacing the item for the same product in the same size. You will receive a full refund if the item cannot be repaired or replaced.

It is very important that customers take note of the fact that they are responsible for all additional shipping costs for returns and exchanges. Please ensure that all Americanoptical.com.au returns sent to us are handled by an insured carrier. American Optical cannot be held liable for any returned items that fail to arrive. And American Optical will not be liable for any customs or duties charges incurred when returning goods.

Any goods that are returned outside of the return period, damaged or worn or sent without the original documentation will not be accepted and will be returned to the customer.

Exchanges will only be offered, at the current retail price, for products in perfect condition, with the original packaging, for non-discontinued lines.

For more information, contact our Customer Service Team.

Email: info@americanoptical.com.au

HOW DO I RETURN AN ITEM?

To return an item please contact us at info@americanoptical.com.au within 14 days of receiving your order, and provide your order number and a brief explanation of your return/exchange.

If you need to return an item, for security and peace of mind, we recommend that you use an insured registered post as we are not liable for any lost returned items.

I HAVE RETURNED AN ITEM, WHAT HAPPENS NEXT?

Once your returns package has been accepted, you will receive your new item (for exchange), or a credit note to the amount of the original purchase. A confirmation email will be sent out to confirm your exchange.

For any questions regarding the return/exchange process, please email us at info@americanoptical.com.au.